Privacy Policy

Your privacy is important to ProKNX. This Privacy Policy explains what information we collect, how we use it and what we share. Please have a moment to read our privacy policy and let us know for more details by email. Be aware that the information about you is strictly used by realKNX and his related services to provide working realKNX extensions.

Collection of information

Remote Connect Id

The realKNX extension on vocal assistants, such as Action on Google, requires login with your enabled Remote Control Id. ProKNX verifies your identity to find out the corresponding KNX installation. This information is known by the realKNX extension to recognize the KNX installation and occurs each time you are using your home controls on © Google Home devices.

Remove Remote Connect Id

To remove your Remote Connect Id, disable it on your realKNX menu and ask by email for removing of your Remote Connect Id on each service used by realKNX’s extensions. Afterwards, no data about you will be retained.

Treatment of information

Logs

Every time you ask a vocal assistant about actions on KNX devices our server treats your demands. No stats are being made. For debugging and maintenance purposes, Logs about the treatments are stored on the server. In case of an issue of a realKNX extension, ProKNX developers can improve the code and support the concerned user.

Share of information

AWS – S3

Amazon Web Service includes a storage service named S3. It is used to store the secure links to the KNX installations. This service requires the Remote Connect Id to be enabled and is needed for the realKNX services to work securely.

For more information about S3 | S3 Privacy Policy

Auth0

Auth0 stores a database used by the realKNX services to authenticate the users thanks to their valid credentials and link them with the corresponding Remote Connect Id. This service requires the Remote Connect Id to be enabled and is needed for the realKNX services to work securely.

For more information about Auth0 | Auth0 Privacy Policy

Privacy Questions

If you have any questions about ProKNX’s Privacy Policy, about the realKNX services or to report any possible law break, please send us an email. ProKNX will respond as fast as possible.

Thank you for your time reading this document, ProKNX.